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← Windows Hosting (Plesk) Help
Troubleshooting FileZilla FTP Connections
Use this Cyber Grapes checklist to troubleshooting FileZilla FTP Connections on Windows Hosting (Plesk). Confirm access and recent changes first, then apply the targeted fix before you rewrite DNS or rebuild the site.
- Sign in to Cyber Grapes, open My Products, select your Windows Hosting plan, then choose Plesk Admin (or Manage).
- Confirm you are signed in to the correct Cyber Grapes account and that the product shows as Active.
- Reproduce the issue once while noting the exact error text, browser, and device.
- Check recent changes: password resets, DNS edits, plugin or theme updates, SSL installs, or forwarding rules.
- Apply the fix that matches the error (restore a setting, correct DNS, clear cache, or reset credentials for Windows Hosting (Plesk)).
- Retest in a private browser window. If the problem remains, gather screenshots and contact support.
Note: Avoid deleting DNS records or databases while troubleshooting. Export or screenshot first so you can roll back.
Need more help? Call Cyber Grapes 24/7 Sales & Support (domains, email and websites) at 763-CGRAPES (763-247-2737) or visit help.cybergrapes.com.